Virtual assistants in the health sector Virtual assistants (or chatbots) are software applications that use artificial intelligence and natural language processing to understand what a human wants and guide them to the desired result with as little work as possible for the end user.

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Chatbot-based telemedicine is beneficial not only for doctors and hospitals, but also for patients. Patients can book appointments, purchase medications, and look up lab reports, all through the use of a single chatbot. They can even get real-time status updates on their appointments through the healthcare chatbot app. They can make use of 24×7 virtual assistance and can save time by not waiting in long queues to get answers to their queries.